Your privacy is not a formality at Joya Casino — it is a core part of how we operate. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have as a player based in Bangladesh.
18+ only. Please gamble responsibly.
Six principles that guide how Joya Casino handles your personal information every single day.
Every piece of data transmitted between your device and Joya Casino is protected by 256-bit SSL encryption — the same standard used by major banks. Your personal details and payment information are never sent in plain text.
Joya Casino does not sell, rent, or share your personal data with third parties for marketing purposes. Your contact details stay with us. You will never receive unsolicited marketing from companies we have passed your data to.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and we will process your request promptly. Your data belongs to you — we just look after it.
We only collect the data we genuinely need to operate the platform, process payments, and keep your account secure. We do not collect data for the sake of it, and we do not retain data longer than necessary.
Joya Casino uses cookies to keep you logged in, remember your preferences, and understand how the platform is being used. We explain exactly which cookies we use and why — no hidden tracking or undisclosed data collection.
All player data stored by Joya Casino is held on secure, access-controlled servers. Access to personal data is restricted to authorised staff only, and all access is logged and audited on a regular basis.
Welcome to the Joya Casino Privacy Policy. This document explains how Joya Casino collects, uses, stores, and protects the personal information of players who register and use the platform at joya-casino.vip. We take your privacy seriously, and this policy is written in plain language so that every player — including those based in Bangladesh — can understand exactly how their data is handled.
By creating an account at Joya Casino, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or continue using the platform.
This Privacy Policy applies to all personal data collected through the Joya Casino website, mobile app, customer support channels, and any other services operated under the Joya Casino brand. It should be read alongside our Terms and Conditions, which are available at /terms-conditions.
Plain Language Commitment: We have written this Privacy Policy to be as clear and straightforward as possible. If anything is unclear, contact us at [email protected] and we will explain it to you directly.
Joya Casino collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the website, and in some cases from third-party verification services. Below is a summary of the categories of data we collect and why.
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age/identity verification |
| Contact Data | Email address, phone number | Account communication, support, and security alerts |
| Financial Data | bKash/Nagad/Rocket account details, transaction history | Processing deposits and withdrawals securely |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud prevention, and performance |
| Usage Data | Games played, session duration, betting history | Responsible gaming monitoring and platform improvement |
| Communications Data | Support chat logs, email correspondence | Resolving disputes and improving customer service |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you have made.
Joya Casino uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main ways we use your data are:
Marketing Communications: Joya Casino will only send you promotional emails or messages if you have explicitly opted in. You can opt out at any time by contacting [email protected] or updating your account preferences.
Joya Casino processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Joya Casino does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.
No Marketing Sharing: Joya Casino will never share your contact details with third-party advertisers or marketing companies. Your inbox is yours.
Joya Casino uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.
We use the following types of cookies on the Joya Casino platform:
You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the Joya Casino platform. We do not use third-party advertising cookies or cross-site tracking cookies.
Joya Casino retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods we apply are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
As a player at Joya Casino, you have a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary delay. Your rights include:
To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension.
Easy to Exercise: You do not need a lawyer to exercise your data rights at Joya Casino. Just send an email to [email protected] with your request and we will take care of the rest.
Joya Casino is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Joya Casino platform in any way.
If we become aware that we have inadvertently collected personal data from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered an account on our platform, please contact us immediately at [email protected].
Protecting Minors: Joya Casino uses age verification procedures during registration to prevent underage access. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.
Joya Casino implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your Joya Casino account has been compromised, contact our support team immediately at [email protected].
Joya Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players by email and update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how Joya Casino protects your personal data. Continued use of the platform after any update to this policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Joya Casino handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
We're here for you. Privacy questions are just as important to us as gameplay questions. Reach our team any time at [email protected] and we will respond as quickly as possible.